Buy local even if it costs you more. I’m going to be paying thousands in excess of $6000 to fix. Missing paint in parts, runs in the paint, bad quality (see sticky tape and rough quality on door inside) not all can be damage from transportation like they try to tell you. See the pictures yourself. Won’t send the right oven unless I buy more from them. Sent me a couple of small replacement parts which won’t even cover the the thousands I need to repaint it. They only paid me a small amount $950 compensation because alibaba mediated after lodging a dispute and going back and forth. They were willing to give me $0 to begin with. Please don’t make the same mistake I did and just buy local. Your going to spend the same amount anyway but can’t view the product before finalising payment. The report I paid for didn’t show it in enough detail to really see how bad it looked until it arrived. Unfortunately this is the predicament I’m in but I hope anyone else doesn’t have to go through this.
Tedarikçinin yanıtı:
Our products quality is good, prices are also reasonable, and we are supported by most buyers! Although we cannot satisfy everyone, we do things with conscience. We talk about quality first and price second, which is obvious to everyone. After learning about the situation, we sloved your problems first sent you all new parts for replacement and meanwhile applied for a total compensation US$950 for you ASAP. You also expressed acceptance, but you still gave this evaluation. We feel SAD. We strictly control the quality inspection work to ensure that everything is good before sending to you, and we have confirmed all details with you in advance. These are problems that occurred during transportation. Our after-sales department has been helping you solve problems. Finally, we negotiated a US$950 refund. I hope you are the first one to be dissatisfied and the last one to be dissatisfied!I wish you a happy life!
15 Apr 2024